Refund Policy

We want you to feel at ease. This page honestly explains when we refund a subscription and when we don't, and how to request a refund.

1. Refund window

You can request a refund within 14 days of the subscription payment — provided the reason falls under the cases in section 2.

2. When we refund

• The service failed to work through our fault (a technical problem on our side).
• A double charge for the same subscription.
• A payment mistake — for example, you paid for the wrong plan.

3. When we don't refund

• Losses from trading — this is market risk, not a service failure.
• You changed your mind after actively using the bot.
• Access was blocked for a breach of the Terms of Use.

4. How to request a refund

Contact support at apex.quantbot@gmail.com and include:

• your APEX account email;
• the date and amount of the payment;
• the reason for the refund.

5. Processing time

We review the request and reply within 3 business days. If the refund is approved, we send the funds within a few more days (depending on the network).

6. Refunds for crypto payments

Since payment is made in cryptocurrency, refunds are issued in USDT to the address you provide, minus the network transfer fee. Make sure the address is correct and on the right network — funds sent to a wrong address cannot be recovered.